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Coaching for Excellence

Coaching for Excellence is designed to help owners, managers and supervisors bring the best out of their employees so they can develop, perform and succeed. Attend this one-day session to learn formal and informal coaching techniques and gain the skills necessary to deliver effective feedback to develop employees for exceptional performance!

Program at a Glance

Coaching Defined

  • The Benefits of Coaching Your Employees
  • Obstacles Managers Face

Informal Coaching

  • Informal Techniques Defined
  • Principles of Informed Coaching
  • mportance of Feedback

Formal Coaching

  • Formal Techniques Defined
  • Setting the Stage
  • 4-Step Process – In Action
  • Coachable Moments Action Plan & Informal On-the-Job Checklist included!

Who Should Attend

  • Owners
  • Managers
  • Supervisors

Session Details

  • One-day session
  • Between 10-20 participants
  • Resource guide for future reference

Register today!

New Workshop!

OTEC's new Building a Culture of Service Excellence workshop provides managers and owners with the most up-to-date tools to create a customer-centric organization. Utilizing progressive and proven customer service strategies for building and sustaining a service excellence culture, you will gain the skills to proactively develop your teams and achieve a competitive service advantage!

Click here for more information.