Communication Excellence is designed to educate managers, supervisors and front line staff about the importance of efficient and effective communication. The half-day interactive and entertaining format helps participants create a consistent standard of communication throughout their organization and to develop effective presentation skills.

Join this program and help your team develop, perform and succeed!

Program at a Glance

Communicating With Confidence

• The Impact of Effective Communication
  • What are the factors to consider?
    
  • Considerations for making it efficient and effective.
• A 4-Step Plan for Communicating with Confidence
  
  • How to communicate with confidence.
    
  • A plan for effective communication.
• More Than Words
  
  • Showing your confidence through your voice, your expression, and your tools.
    
  • The importance of reinforcement.
    

The Importance of Etiquette

• Standardizing our Telephone
  
  • Etiquette The importance of standards.
    
  • Interoffice, voicemail, answering, general tips.
• Creating Effective Email
  
  • Making it meaningful.
    
  • The importance of “net-etiquette”.

Who Should Attend

• Front line staff
  
• Supervisory staff
  
• Management

Session Details

• Half (1/2) day session
  
• Between 15-20 participants
  
• Interactive format
  
• Take-away participant manual
  
• Certificate of Recognition upon completion

Contact us to book your session!