Communication Excellence is designed to educate managers, supervisors and front line staff about the importance of efficient and effective communication. The half-day interactive and entertaining format helps participants create a consistent standard of communication throughout their organization and to develop effective presentation skills.
Join this program and help your team develop, perform and succeed!
Program at a Glance
Communicating With Confidence
- The Impact of Effective Communication
- What are the factors to consider?
- Considerations for making it efficient and effective.
- A 4-Step Plan for Communicating with Confidence
- How to communicate with confidence.
- A plan for effective communication.
- More Than Words
- Showing your confidence through your voice, your expression, and your tools.
- The importance of reinforcement.
The Importance of Etiquette
- Standardizing our Telephone
- Etiquette The importance of standards.
- Interoffice, voicemail, answering, general tips.
- Creating Effective Email
- Making it meaningful.
- The importance of “net-etiquette”.
Who Should Attend
- Front line staff
- Supervisory staff
- Management
Session Details
- Half (1/2) day session
- Between 15-20 participants
- Interactive format
- Take-away participant manual
- Certificate of Recognition upon completion
Contact us to book your session!