Team Excellence is designed to provide managers, supervisors and front line staff with the practical tools and techniques they need to create a high performing, customer-centered team.

Choose this fun one-day, interactive session and learn the skills required to build a sense of teamwork and morale within your company!

Program At A Glance

Teams

• Team work activity
  
• Dream Team list
  
• Key components of a great team

Team Strengths

• Identifying individual service strengths
  
• Building on service strengths How service strengths contribute to a service team

Team Development

• Team cycles
  
• Tips for handling team cycles

Managing ‘Hot Buttons’

• Communication traps
  
• Managing personal ‘Hot Buttons’
  
• ‘Pillow Method’ in action
  
• Your own scenario

Feedback

• Giving and receiving constructive feedback
  
• How to provide feedback
  
• Feedback worksheet

Problem Solving

• Problem solving and customer satisfaction
  
• Weighing the options
  
• Steps to effective problem solving
  
• Action Plan

Who Should Attend

• Front line staff
  
• Supervisory staff
  
• Management

Session Details

• One day session
  
• Between 15-20 participants
  
• Interactive format
  
• Take-away participant manual
  
• Certificate of Recognition, and lapel pin upon completion

Contact us to book your session!