This course is focused on the commitment required of all service providers to ensure an effective, satisfying experience for both internal and external customers.

Building Excellence is a great follow-up program 6-12 months after completing SuperHost or Service Excellence. It can also be used as a personal work plan for improvement and indicates employee’s commitment to continuous improvement.

Program at a Glance

1. Commitment Determines Confidence
   
   
   • Identify how we demonstrate our commitment to our job
     
   • Describe the impact of our commitment to:
     
     • Our Profession
       
     • Our Organization
       
     • Our own Professionalism
       
     • Our Customers
       
       
2. Success in spite of Challenges
   
   
   • Describe personal, company and customer challenges that can impact the customer’s experience
     
   • Identify coping mechanisms to minimize stress in the workplace
     
     
3. Building Excellence
   
   
   • Describe your customers and their expectations
     
   • Examine key service deliverables and their application to your organization
     
   • Identify a personal action plan to initiate enhancements to the customer experience in your organization

Who Should Attend

• Front line employees
  
• Supervisors
  
• Managers

Session Details

• Half (1/2) day session; 3.5 hours
  
• Between 10-25 participants
  
• Interactive format
  
• Take-away resource guide
• Certificate of Recognition, and lapel pin upon completion

Contact us to book your session!