This program focuses on the importance of planning our messages to ensure efficient and effective communication. It creates a consistent standard of communication throughout the organization, helps employees to recognize the importance of proper communication etiquette as a reflection of the organization and builds personal presentation skills.

Program at a Glance

1. Communicating With Confidence
   
   
   • The Impact of Effective Communication
     • - What are the factors to consider?
       
     • - Considerations for making it efficient and effective
   • A 4-Step Plan for Communicating with Confidence
     • How to communicate with confidence
     • A plan for effective communication
   • More Than Words
     
     • Showing your confidence through your voice, your expression, and your tools
       
     • The importance of reinforcement
       
       
2. The Importance of Etiquette
   
   
   • Standardizing our Telephone Etiquette
     
     • - The importance of standards
       
     • - Interoffice, voicemail, answering, general tips
       
   • Creating Effective Email
     • Making it meaningful
     • The importance of “net-etiquette”

Who Should Attend

• Front line staff
  
• Supervisory staff
  
• Management

Session Details

• Half (1/2) day session (4 hours)
  
• Between 15-20 participants
  
• Interactive format
  
• Take-away participant manual
  
• Certificate of Recognition upon completion

Contact us to book your session!