Ethical Excellence helps service providers understand ethics and its importance in the service industry and the workplace. It provides employees with tools to recognize their job as a commitment to providing consistent service with thoughtfulness and respect for customers.

This program creates a standard of consistent, ethical service. Professionalism is emphasized as an important component to working in a service-related field; employees learn to recognize their style of managing ethical dilemmas and different methods to effectively address these situations.

Program at a Glance

1. Exploring Ethics
   
   
   • Ethics defined
     
   • Ethical challenges
     
     
2. Exploring Personal Ethics
   
   
   • Identify individual ethical orientation
     
   • Building on individual strengths
     
   • How we can learn ethical strengths through team members
     
     
3. Putting Ethics into Practice
   
   
   • Resolving ethical dilemmas
     
   • Foundation for ethics
     
   • Identifying dos and don’ts

Who Should Attend

• Front line staff
  
• Supervisory staff
• Management

Session Details

• Half (1/2) day session (4 hours)
  
• Between 15-20 participants
  
• Interactive format
  
• Take-away participant manual
  
• Certificate of Recognition upon completion

Contact us to book your session!