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Creating, Maintaining and Evaluating - Personal Action Plans

The program recognizes that personal action plans are an asset for any employee and company. Participants will examine how a personal action plan has value to them as an employee, and to the ongoing development of the company. They will learn how to apply personal action plans to their current job, as well as in their personal life.

This program will motivate personal and professional self-development and promote accountability and the establishment of clear, shared objectives.

Program at a Glance

Part 1: Creating Personal Action Plans

  • Identify the benefits of a personal action plan
  • Identify areas for improvement
  • Set personal and career goals

Part 2: Maintaining & Evaluating Personal Action Plans

  • Personal action plan discussion
  • Asking for feedback
  • Receiving feedback
  • Evaluating your personal action plan

Who Should Attend

  • Front line employees
  • Supervisors
  • Managers

Session Details

  • Half (1/2) day session (3.5 hours)
  • Between 10-25 participants
  • Interactive format
  • Take-away resource guide
  • Certificate of Recognition upon completion

Contact us to book your session!

Service Excellence 2010 is Coming this Fall!


Customer expectations are changing. New technologies are giving people choices in how to find and work with your business. Service Excellence is changing too. With updated content, multimedia, and a heightened focus on customer service standards in communications technology, Service Excellence 2010 will help your business adapt and thrive in the new service sector.
For more information about Service Excellence 2010, email info@otec.org or call 416-622-1965.