The program recognizes that the team approach to the customer experience is what will set your company apart from all others. Teamwork - How to Build It and Keep It provides individuals with the tools they need to contribute effectively to a high performance team. Exceeding customer expectations begins with exceeding the expectations of internal clients: your team members. This program helps build a sense of teamwork and morale in a company and creates a more professional staff, leading to higher customer satisfaction.

Program at a Glance

Part 1: Teams

• Participation in an interactive teamwork activity
  
• Creation of an ideal dream team list
  
• Key components of a great workplace team
  
• Benefits of teamwork to the employee, the customer and the organization

Part 2: Service Strengths

• Identifying service strengths and how they affect service teams
  
• How to build upon individual service strengths
  
• How do service strengths contribute to workplace teams?

Part 3: Team Development

• Team cycles and the impact on customer service
  
• Tips for handling team cycles

Who Should Attend

• Front line employees
  
• Supervisors
  
• Managers

Session Details

• Half (1/2) day session (3.5 hours)
  
• Between 10-25 participants
  
• Interactive format
  
• Take-away resource guide
  
• Certificate of Recognition upon completion

Contact us to book your session!