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Service Excellence Series
Whether you run a 5-star hotel, a training institution or a community-serving agency, consistent customer service excellence is essential. OTEC’s Service Excellence Series focuses on creating outstanding service experiences that build customer and client loyalty. Choose from full and half day workshops and let the Service Excellence Series help your organization develop, perform and succeed - register today!
Service Excellence Series Workshops
- Service Excellence
- Customer Service Skills
- Super Host
- Team Excellence
- Self Excellence
- Ethical Excellence
- Communication Excellence
- Service Excellence – High Schools
- Service Excellence for Employment and Social Services
Service Excellence Organization (SEO) Designation
Service Excellence Organization
Create a Service Excellence culture throughout your organization and be recognized for your commitment to service quality – become a Service Excellence Organization!
Organizations that train a minimum of 100% of managers and 75% of their front line employees in one of OTEC’s Service Excellence programs are eligible for the "Service Excellence Organization" designation. This is an exceptional opportunity to develop service excellence and demonstrate it as an integral part of your corporate culture. Your organization will receive a plaque to celebrate its achievement. You will also be awarded the right to use the SEO logo in all marketing and promotional materials.
Ready to become one of your industry’s best service organizations? Click here!
View a list of OTEC Service Excellence Organizations
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Up Skill Essentials Skills to Excel ProjectOTEC and Social Research Demonstration Corporation (SRDC) in partnership with Canadian Tourism Human Resources Council have launched a national project to demonstrate the ROI of foundational skills in the hotel workplace UpSkill: Essentials to Excel. The project offers hotel employers and employees a comprehensive training needs analysis and customized training solution for frontline staff to help improve job performance and provide professional growth. The goal of the UpSkill project is to determine if foundation skill training is effective in addressing potential skills gaps of employees and what impact skills gaps have on job performance. Working with over 100 hotels across Canada, 20 in Ontario, the project will then conduct a thorough analysis of the ROI, or business case, for investing in this type of training. The ROI of workplace training has long been difficult to track however, working with over 1500 managers, supervisors and frontline employees across Canada, the project looks forward to providing concrete recommendations, tools and resources into the hands of hotel managers that will assist in HR planning for years to come. Click here for more information or contact Adam Morrison, OTEC's Director, Project Development at amorrison@otec.org or 416-622-1975 ext. 236. |
