A Service Trilogy

In a previous blog, I wrote about companies that developed processes, or empowered staff to provide excellent levels of service.  More recently, I have also encountered companies, who in the last few months have failed miserably. As such, we’ve decided to make our end of winter focus Service Excellence – how to provide it, how to ensure it’s engrained in your culture, and how to effectively overcome difficult service situations.

Stay tuned as I chronicle my journey through my service trilogy.

-Victoria Behune

Posted: 2/28/2014 2:01:09 PM by Paula Lanza | with 0 comments

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