Hiring: Manager, Learning & Development Projects

Areas of Expertise: Leadership, operational excellence, financial management, systems integration, report generation  Reports to: Vice President, Client Solutions
Location: OTEC is located in West Toronto (Etobicoke), provides free parking and is accessible by public transit. This position will be required to attend meetings outside of the GTA on occasion and should have access to a vehicle.   

NOTE: Only those applicants submitting a resume with a cover letter stating salary expectations will be reviewed and only those candidates considered for an interview will be contacted. Submit your resume to careers@otec.org. 

About OTEC 
A leader in Workforce Innovation, OTEC is an independent, not-for-profit Training, Consulting, and Workforce Development organization that designs and delivers innovative, high quality solutions for the development and growth of a professional, skilled workforce.  Originally created to serve the tourism education and skills training needs of Ontario’s Tourism and Hospitality Industry, today OTEC is the premier source for sector-based workforce development research, strategy, program design and consulting solutions. As specialists in Tourism, Hospitality and Service Sector training and strategy, OTEC Workforce Solutions is a leading organization in customer service and leadership training programs.   OTEC’s network of partners includes top global brands, leading research institutions and sectoral associations, premier destinations, and international thought leaders in workforce innovation. 
The Project Manager, Learning and Development position is a key member of the OTEC management team and is accountable for project managing a diverse range of blended learning training and development initiatives. This position works closely with the OTEC project management and business development teams as a key internal consultant and subject matter expert for a diverse range of external clients and stakeholder groups. 
You are excited about contributing to the future growth and success of OTEC and thrive in fast paced, dynamic, entrepreneurial environments. A highly engaged, organized and experienced learning and development professional, you are passionate about customer service, lifelong learning, and making a difference in workforce development and the tourism, education and service sectors.  
Core Responsibilities 
The core responsibilities of the Project Manager, Learning & Development are to collaborate with Project Management and Business Development teams to develop project plans, contribute to RFP’s and budgets, coordinate the people and process activities for the successful completion and delivery of all learning and development projects and training contracts.  
  • Contribute to and support Business Development team in conducting assessments, writing proposals/ RFPs, partner and client presentations and meetings, and effective decision making on training components including  methodology, managing high level design, budgets and timelines;
  • Collaborating with a team of Learning & Development professionals to coordinate and manage complex projects, all instructional design projects (including developing project plans, budgets, managing expenses, high level designs, facilitator guides, presentations, storyboards, webinars, participant materials, and job-aids);
  • Track all project activity. Knowledge of WRIKE project management software is an asset;
  • Complete reports for project recommendations or assessments as required;
  • Manage training coordinator, contractors, consultants, summer students and monitor quality assurance of contracted designers work and trainers’ delivery;
  • Review training evaluations, debrief with trainers and clients, monitor and report on quality of client outcomes;
  • Support the business development and sales of all OTEC training programs;
  • Manage and maximize relationships with existing clients through excellent customer relationship and project management;
  • Vendor management including LMS, webinar tools and WRIKE;
  • Perform other related work and special project duties as required. 
Experience and Qualifications 
  • University graduate in Adult Education or in related field;
  • Adult learning certificate from a recognized educational institution or credentials from a recognized learning organization such as the Institute for Performance and Learning is required;
  • Minimum 3 years’ progressive experience in training facilitation, instructional design, eLearning and project management;
  • Candidates who do not have all of the above-mentioned academic credentials may be considered with proven related experience. 
Competencies & Skills  
  • Strong project management and planning skills including RFPs and proposal writing;
  • Solid learning content design, development and delivery experience is required;
  • Strong customer service orientation, attitude and training experience within a customer service environment;
  • High level of competence in adult training needs assessment;
  • RFP, proposal writing and project planning and management skills;
  • Understanding of the ratios involved with development time to classroom time;
  • Experience with current and leading-edge learning technologies including e-learning, pod casts, webinars, web conferencing, and LMS
  • Experience developing workforce development curriculum, soft skills and customer service, and leadership training.
  • Exceptional interpersonal skills and team player;
  • Exemplary written and verbal communication skills;
  • Ability to multi-task, prioritize, problem solve and to work within deadlines;
  • Organized with attention to detail;
  • Ability to supervise, delegate and coach team members and contract training partners;
  • Self motivated and achievement oriented with the ability to work with little supervision;
  • Excellent computer skills, including MS Word, Outlook, Excel, and Powerpoint;
  • Familiarity or experience in the tourism, hospitality or service industry is beneficial. 

Our experience working with OTEC was a thoroughly enjoyable one. We were tremendously impressed by the professionalism of their approach and the quality of their work. American Express approached OTEC to develop a service training program for its partners in the restaurant industry... OTEC took the time and effort to research the needs of our audience and consulted with us every step of the way to produce an end product that we were proud to have our company name associated with.;

— Vice President of Public Affairs Communication and Quality Services,
American Express Canada

Adam Morrison
Vice President, Projects and Partnerships
416.622.1975 ext. 236