OTEC’s training and performance solutions for hospitality and service focused business destinations help all levels of employees – from front line to management – develop, perform and succeed.

Our dynamic facilitated and online training programs , service strategy, and consulting services will help your organization become more productive, improve individual and team performance and benefit from more successful client interactions!


Service Excellence Series

  • eLearning
  • Service Excellence Dynamics

  • Full Day
  • Service Excellence
  • Super Host

  • Half Day
  • Essentials of Service Excellence
  • Service SMARTS
  • Creating Memorable Experiences
  • Overcoming Difficult Service Situations
  • Service Excellence for Diverse Cultures
  • Service Excellence for Chinese Visitors
  • Accessible Service Excellence
  • Volunteer Excellence

  • Multi-day 30-hour Course
  • Customer Service Skills

  • Industry Specific Customer Service Programs:
  • Tourism & Hospitality
  • Employment Services
  • Social Services
  • Healthcare
  • Police Services
  • Transportation
  • Education – High School, College, University

LX-Leadership Excellence Series

Full Day
  • Building a Culture of Service Excellence
  • Coaching for Excellence
Half Day
  • Leading with Emotional Intelligence
  • Learning to Lead
  • Team Building Excellence
  • Leading Leaders
  • Leading Change Excellence
  • Leading Conflict Resolution

Tourism Training

  • Tourism Excellence Ambassador
Half Day
  • Building the Visitor Experience
  • Creating Memorable Experiences
  • Service Excellence for Diverse Cultures

Train-the-Trainer Programs

  • Service Excellence Designated Trainer Program – Three Days
  • Training and Facilitation Excellence – Two Days

Diversity Excellence Series

  • Leading Accessible Service Excellence - Management
  • Taxi Accessibility Program – Frontline
  • Accessible Service Excellence – Frontline
  • Maximizing Diverse Teams
  • Preparing Your Business for International Visitors
  • Service Excellence for Diverse Cultures
  • Service Excellence for Chinese Visitors

Online Learning

  • Service Excellence Dynamics
  • Tourism Excellence Ambassador


  • Service Excellence for Educational Leaders - Train-the-Trainer Secondary & Post Secondary
  • Customer Service Skills

Employability Skills Training

  • Workplace Essentials
  • Canadian Workplace Essentials
  • emerit Occupational Standards & Certifications

Speaker Series

  • Service Excellence - 60 minutes
  • Building a Culture of Service Excellence - 60 minutes
  • Creating Memorable Experiences - 60 or 90 minutes
  • Coaching for Excellence - 60 or 90 minutes

Workshops from OTEC's LX - Leadership Xelerator focus on developing the skills of new, emerging and experienced managers and supervisors for success.

Learn More

All OTEC programs can be customized for your specific industry or organization. Contact:

Sherry Sibio
Vice President, Client Solutions
416.622.1975 ext. 212