Workshops & Events

OTEC offers our popular and innovative workshops all year round. Check our calendar for up to date information regarding upcoming workshops.

Register online today!

If you don't see a workshop on our calendar or cannot make one of our scheduled dates, please contact client services at clientservices@otec.org for more information, to arrange for an OTEC Trainer to come to your location and train your entire team, or to inquire about how we can customize this workshop to meet your training needs.


Service Smarts November 2018

Event details:
This NEW, dynamic and engaging half-day workshop is designed to prepare employees with the skills and tools to deliver memorable service experiences to internal and external customers. This engaging and interactive workshop is designed based on adult learning principles and combines interactive, engaging learning formats with video, exercises and real life simulations. 
 
Defining the Service Experience (through the Customers eyes) Understand the importance of creating and maximizing the customer experience through their perceptions and interactions at every point of contact.
 
The “Concierge Approach" for Lasting Impressions Explore how using a “concierge” approach to delivering service can exceed the customers experience to create lasting and positive impressions.
 
Communication Components Complications and Connecting Learn about the how different communication styles impact the successful outcomes when determining and responding to customers’ needs and expectations.
 
Empathy and Emotional Intelligence for Service Situations Learn methodologies for ensuring your customers feel heard and validated and that your focus is on provide an exceptional experience for to meet their needs.
 
Diffusing Emotional Service Challenges Apply the practices of communication, empathy and emotional intelligence to diffuse an emotional customer interaction and create a positive experience outcome.
 

November 14, 2018
Workshop price: $179 + HST
Booking Deadline: October 31, 2018
Book By: October 3, 2018 and save $10.00!

We`re excited to have you join us!

Find the registration form here!
REGISTER TODAY, SPACE IS LIMITED!
Event location:
Event date and time:
11/14/2018, 9:00 AM - 12:30 PM
Capacity:

Service Excellence December 2018

Event details:
Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situations and build customer loyalty.
 
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence

Date: December 4, 2018 9:00am- 4:30 pm
1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide and certificate of recognition
 
Workshop price: $235.00 + HST
(Refreshments and lunch included!)
 
Booking deadline: November 20, 2018
Book by: October 16, 2018 and save $20.00 each*

Find the registration form here!
REGISTER TODAY, SPACE IS LIMITED!

Event Location:
21 Four Seasons Place
Suite 300
Toronto, ON M9B 6J8
Canada
T: 1.800.557.6832 (toll-free in CAN & USA)

*This offer is not valid in conjunction with any other promotion.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
Event date and time:
12/4/2018, 9:00 AM - 4:30 PM
Capacity:

Service Excellence for High Schools December 2018

Event details:
Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and practical techniques that will generate lasting impressions, overcome difficult customer situationsand build customer loyalty.
 
Join us and explore:
• The ‘moments of truth’ for each customer connection
• Factors that contribute to building customer loyalty
• The 5-step communication process
• Techniques to overcome difficult customer situations
• The commitments that are essential to Service Excellence

Date: December 4, 2018 from 9:00am-4:30pm
1-day workshop delivered by an OTEC Master Trainer
Receive a participant guide, facilitator guide and certificate of recognition
 
Workshop price: $525.00 + HST
(Refreshments and lunch included!)
 
Booking deadline: November 20, 2018
Register with 2 or more colleagues and book for $499.00 each* 

Find the registration form here!
REGISTER TODAY, SPACE IS LIMITED!
 
*This offer is not valid in conjunction with any other promotion

Should it be necessary for you to cancel, full refund(s) less a $25.00 administrative fee will be issued prior to 30 days of training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if you cancel less than 15 days prior to training date.


Event location:
OTEC Learning Centre, 21 Four Seasons Place, Suite 300,
Toronto, ON M9B 6J8
Event date and time:
12/4/2018, 9:00 AM - 4:30 PM
Capacity:

Training and Facilitation Excellence December 2018

Event details:
Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.

2-day workshop delivered by an OTEC Master Trainer

Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills  
Workshop price: $1025.00 + HST
(Refreshments and lunch included!)

Workshop Date: December 5 & 6, 2018 from 9:00am-4:30pm
Booking deadline :  November 20, 2018
Book by: October 23, 2018 and save $50.00 each*

We look forward to having you join us!

Find the registration form here!
REGISTER TODAY, SPACE IS LIMITED!

Event Location:
21 Four Seasons Place
Suite 300
Toronto, ON M9B 6J8
Canada
T: 1.800.557.6832 (toll-free in CAN & USA)

*Not valid in conjunction with any other promotion.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.
Event location:
Event date and time:
12/5/2018 9:00 AM - 12/6/2018 4:30 PM
Capacity:

Service Excellence Designated Trainer Program December 2018

Event details:
If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.
 
3-day workshop delivered by an OTEC Master Trainer

Day 1
• Service Excellence
 
Day 2 & 3
• Seven key principles of adult learning
• Four learning styles – the foundation of adult learning
• Components of the experiential learning cycle
• 10 effective strategies to deal with challenging training solutions

Date: December 4 - 6, 2018 from 9:00am-4:30pm
Receive a participant guide, facilitator guide and a facilitator certificate
 
Workshop price: $1625.00 + HST
(Refreshments and lunch included!)
 
Booking deadline: November 20, 2018
Book by: October 23, 2018 OR register with 3 or more colleagues and save $50.00 each**

We are excited to have you join us!

Find the registration form here!
REGISTER TODAY, SPACE IS LIMITED!

Event Location:
21 Four Seasons Place
Suite 300
Toronto, ON M9B 6J8
Canada
T: 1.800.557.6832 (toll-free in CAN & USA)

The OTEC Designated Trainer Program is designed for participants who will be using OTEC’s Service Excellence program to train in-house employees. A minimum order of 50 training packages is required at the time of registration and is non-refundable. For more information contact OTEC.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.
Event location:
Event date and time:
12/4/2018 9:00 AM - 12/6/2018 4:30 PM
Capacity:


Train your team with help from the government. As a government approved Canada-Ontario Job Grant supplier, OTEC can help you develop and deliver a training plan specific to your unique needs.

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