Workshops & Events

OTEC offers its popular and innovative workshops all year round. Check our calendar for up to date information regarding upcoming workshops.

Register for our brand new Beyond Service Excellence workshop today!

If you don't see a workshop on our calendar or cannot make one of our scheduled dates, please contact Emma Dixon at edixon@otec.org for more information.

Alternatively, OTEC can arrange for one of our master certified trainers to come to your location and train your entire team. The workshop can also be customized to meet your organization's unique training needs. Talk to us today!


Designated Trainer Program April 2020

Event details:
Looking to become a certified trainer in OTEC's new Service Excellence workshop? Register for this 3-day workshop, where you will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.

OTEC's new Service Excellence encourages participants to go beyond basic customer service and empowers them to create memorable service experiences for their customers. This workshop will also explore how emotional intelligence affects customer service interactions and how you can improve your own EQ.
 
When: April 21-23, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $1,692.00 + hst (with a purhcase of a minimum of 25 workbooks)
How to register: Check back soon for the registration link!
Deadline to register: April 7, 2020.

Day 1
  • OTEC's new Service Excellence
 
Day 2 & 3
  • Learn the seven key principles of adult learning and four learning styles of adult learning
  • Discover the components of the experiential learning cycle
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills  
Each registrant much purchase a minimum of 25 workbooks in order to join the training workshop.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued 30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.
 

Event location:
OTEC Office & Learning Centre
21 Four Seasons Place, Suite 300
Toronto ON, M9B 6J8
Event date and time:
4/21/2020 9:00 AM - 4/23/2020 4:30 PM
Capacity:
Register

Designated Trainer Program May 2020

Event details:
Looking to become a certified trainer in OTEC's new Service Excellence workshop? Register for this 3-day workshop, where you will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.

OTEC's new Service Excellence encourages participants to go beyond basic customer service and empowers them to create memorable service experiences for their customers. This workshop will also explore how emotional intelligence affects customer service interactions and how you can improve your own EQ.
 
When: April 21-23, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $1,692.00 + hst (with a purhcase of a minimum of 25 workbooks)
How to register: Check back soon for the registration link!
Deadline to register: April 7, 2020.

Day 1
  • OTEC's Beyond Service Excellence
 
Day 2 & 3
  • Learn the seven key principles of adult learning and four learning styles of adult learning
  • Discover the components of the experiential learning cycle
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills  
Each registrant much purchase a minimum of 25 workbooks in order to join the training workshop.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued 30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
OTEC Office & Learning Centre
21 Four Seasons Place, Suite 300
Toronto ON, M9B 6J8
Event date and time:
5/26/2020 9:00 AM - 5/28/2020 4:30 PM
Capacity:
Register

NEW Service Excellence April 2020

Event details:
Customers are diverse and so are their needs and expectations. Organizations that provide exceptional customer service have highly trained employees who listen and understand their customers, communicate effectively and are empowered to make decisions that benefit the customer and the company. Beyond Service Excellence encourages participants to go beyond basic customer service and empowers them to create memorable service experiences for their customers.

When: April 21, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $252.00
How to registerCheck back soon for the registration link!
Deadline to register: April 7, 2020

Customer Experience
  • Explore service experiences from the perspective of the customer and delve into the many factors that affect your customer’s service needs and expectations.
Service Process
  • Practice the 5-step Service Process for providing consistent and exceptional customer service.
Communication
  • Review the importance of active listening and powerful questions as a key to better understanding your customer’s needs and providing great customer service
Emotional Intelligence
  • Explore how emotional intelligence affects customer service interactions and how you can improve your personal EQ.
Service Recovery
  • Learn the 5-step service recovery process for dealing with emotional situations, including when to end a hostile interaction.
Service Behavious Guidelines
  • Be empowered to go beyond the basics of service behaviour guidelines to deliver memorable and exceptional service experiences.
Own the Moment
  • Be empowered to create your own action plan for providing exceptional customer service.
 
Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.
 

Event location:
21 Four Seasons Place
Suite 300
Etobicoke, ON
M9B 6J8
Event date and time:
4/21/2020, 9:00 AM - 4:30 PM
Capacity:
Register

NEW Service Excellence March 2020

Event details:
Customers are diverse and so are their needs and expectations. Organizations that provide exceptional customer service have highly trained employees who listen and understand their customers, communicate effectively and are empowered to make decisions that benefit the customer and the company. Beyond Service Excellence encourages participants to go beyond basic customer service and empowers them to create memorable service experiences for their customers.

When: March 10, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $252.00
Online Registration Link: https://www.eventbrite.ca/e/otec-presents-service-excellence-workshops-tickets-84154499373
Deadline to Register: February 25th, 2020.

Customer Experience
  • Explore service experiences from the perspective of the customer and delve into the many factors that affect your customer’s service needs and expectations.
Service Process
  • Practice the 5-step Service Process for providing consistent and exceptional customer service.
Communication
  • Review the importance of active listening and powerful questions as a key to better understanding your customer’s needs and providing great customer service
Emotional Intelligence
  • Explore how emotional intelligence affects customer service interactions and how you can improve your personal EQ.
Service Recovery
  • Learn the 5-step service recovery process for dealing with emotional situations, including when to end a hostile interaction.
Service Behavious Guidelines
  • Be empowered to go beyond the basics of service behaviour guidelines to deliver memorable and exceptional service experiences.
Own the Moment
  • Be empowered to create your own action plan for providing exceptional customer service.
 
Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
OTEC Office & Learning Centre
21 Four Seasons Place, Suite 300
Toronto ON, M9B 6J8
Event date and time:
3/10/2020, 9:00 AM - 4:30 PM
Capacity:
Register

NEW Service Excellence May 2020

Event details:
Customers are diverse and so are their needs and expectations. Organizations that provide exceptional customer service have highly trained employees who listen and understand their customers, communicate effectively and are empowered to make decisions that benefit the customer and the company. Beyond Service Excellence encourages participants to go beyond basic customer service and empowers them to create memorable service experiences for their customers.

When: May 26, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $252.00
How to registerCheck back soon for the registration link!
Deadline to register: May 12, 2020

Customer Experience
  • Explore service experiences from the perspective of the customer and delve into the many factors that affect your customer’s service needs and expectations.
Service Process
  • Practice the 5-step Service Process for providing consistent and exceptional customer service.
Communication
  • Review the importance of active listening and powerful questions as a key to better understanding your customer’s needs and providing great customer service
Emotional Intelligence
  • Explore how emotional intelligence affects customer service interactions and how you can improve your personal EQ.
Service Recovery
  • Learn the 5-step service recovery process for dealing with emotional situations, including when to end a hostile interaction.
Service Behavious Guidelines
  • Be empowered to go beyond the basics of service behaviour guidelines to deliver memorable and exceptional service experiences.
Own the Moment
  • Be empowered to create your own action plan for providing exceptional customer service.
 
Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
OTEC Office & Learning Centre
21 Four Seasons Place, Suite 300
Toronto ON, M9B 6J8
Event date and time:
5/26/2020, 9:00 AM - 4:30 PM
Capacity:
Register

Training and Facilitation Excellence April 2020

Event details:
Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.

When: April 22-23, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $1,077.00
How to register: Check back soon for the registration link!
Deadline to register: April 7, 2020

Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills  

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
21 Four Seasons Place
Suite 300
Etobicoke, ON
M9B 6J8
Event date and time:
4/22/2020 9:00 AM - 4/23/2020 4:30 PM
Capacity:
Register

Training and Facilitation Excellence March 2020

Event details:
Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.

When: March 11-12, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $1,077.00
How to register: Check back soon for the registration link!
Deadline to register: February 25th, 2020.

Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills  
Check back soon for the registration link! Deadline to register is February 25th, 2020.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.
 

Event location:
OTEC Office & Learning Centre
21 Four Seasons Place, Suite 300
Toronto ON, M9B 6J8
Event date and time:
3/11/2020 9:00 AM - 3/12/2020 4:30 PM
Capacity:
Register

NEW Designated Trainer Program March 2020

Event details:
Looking to become a certified trainer in OTEC's new Service Excellence workshop? Register for this 3-day workshop, where you will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture’.

OTEC's new Service Excellence encourages participants to go beyond basic customer service and empowers them to create memorable service experiences for their customers. This workshop will also explore how emotional intelligence affects customer service interactions and how you can improve your own EQ.

When: March 10-12, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $1,692.00 + hst (with a purhcase of a minimum of 30 workbooks)
Online Registration Link: https://www.eventbrite.ca/e/otec-presents-service-excellence-workshops-tickets-84154499373
Deadline to register: February 25th, 2020.

Day 1
  • OTEC's new Service Excellence
 
Day 2 & 3
  • Learn the seven key principles of adult learning and four learning styles of adult learning
  • Discover the components of the experiential learning cycle
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills

Check back soon for the registration link! Deadline to register is February 25th, 2020.
 
Each registrant much purchase a minimum of 25 workbooks in order to join the training workshop.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued 30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
OTEC Office & Learning Centre
21 Four Seasons Place, Suite 300
Toronto ON, M9B 6J8
Event date and time:
3/10/2020 9:00 AM - 3/12/2020 4:30 PM
Capacity:
Register

Training and Facilitation Excellence May 2020

Event details:
Do you want to develop and improve training and facilitation skills? OTEC’s NEW 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment. Designed for organizations wanting to develop the competencies of their in-house workplace trainers or facilitators and/or for individuals who wish to develop the skills to be a professional facilitator, this program provides the skills, tools and confidence to successfully facilitate and train in any environment.

When: May 27-28, 2020
Where: OTEC Learning Centre, 21 Four Seasons Place, Suite 300, Etobicoke, Ontario
Cost: $1,077.00
How to register: Check back soon for the registration link!
Deadline to register: May 12, 2020

Day 1
  • Discover the different learning styles and recognized adult learning principles and theories
  • Examine the experiential learning cycle and how it relates to learning styles
  • Explore training styles and strategies
  • Acquire training and facilitation tips
  • Work through key facilitation challenges
Day 2
  • Learn how to effectively deliver programs to a variety of audiences
  • Uncover techniques to handle difficult participants
  • Gain experience delivering a 10-minute mini practicum module for classroom delivery OR use content customized for an on-the-job workplace in a training simulation
  • Acquire feedback/evaluation to perfect skills  
Check back soon for the registration link! Deadline to register is February 25th, 2020.

Should it be necessary for you to cancel, a full refund(s) minus a $25.00 administrative fee will be issued  30 days prior to the  training date. If a cancellation occurs after the 30 days, and prior to 15 days before training date, the registrant will receive a credit towards a future program, plus an administrative fee of $25.00 will be charged. Full fees will be forfeited if cancellation occurs less than 15 days prior to training date.

Event location:
OTEC Office & Learning Centre
21 Four Seasons Place, Suite 300
Toronto ON, M9B 6J8
Event date and time:
5/27/2020 9:00 AM - 5/28/2020 4:30 PM
Capacity:
Register


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