
"[OTEC’s Customer Service Skills] training program is the foundation course in all tourism and hospitality academic programs at Humber College. This is an outstanding product using a creative and interactive approach in the delivery of essential customer service skills and knowledge. In my view, it should be a prerequisite for all hospitality and tourism graduates of every university and college in the country."
— Alister Mathieson, Dean, School of Hospitality, Recreation, and Tourism,
Humber College Institute of Technology and Advanced Learning