Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

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Workforce Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international service industries.

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OTEC: Ontario's leader in workforce innovation for the tourism and hospitality industry.
We are a collaborative, not-for-profit organization that is a leader in workforce innovation and skills development solutions.

We connect and align key players across industries and sectors to work in collaboration and create solutions for the future of work. In 2018, we formed an alliance of tourism and hospitality industry partners called Tourism SkillsNet Ontario to tackle current and future labour and skills challenges. The first of its kind in Canada, the alliance includes more than 120 tourism and hospitality organizations across Ontario.

Designed by OTEC, the Tourism SkillsNet Ontario framework serves as a guide for industry-led collaboration on workforce strategy, resulting in innovative sector-based solutions and evidence-based investment for the future of work. 

Other examples of solutions our team has brought to market include: capacity building, upskilling and reskilling, professional certifications, HR technology and consulting services for a wide range of industry sectors.
Together with our partners, we are working to increase sector competitiveness and to make a lasting and positive impact on the economic prosperity of workers, their families and communities.

What's New


Hiring: Training & Instructional Design Coordinator (12-month contract)

Hiring: Training & Instructional Design Coordinator (12-month contract)

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New rapid response project for hospitality workers will be tested in Ontario first.

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OTEC Workshops

Click here for a complete list of upcoming OTEC workshops

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