Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

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Workforce Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international service industries.

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OTEC Experience Us.

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.

What's New

Mar
12

Partner Feature: Employment + Education Centre

The Employment and Education Centre (EEC), is a charitable, non-profit agency that has been serving members of the Brockville, Leeds and Grenville area since February 1, 1985. EEC has created a new tool to empower their clients to reach their potential and prepare them to live and compete in an ever changing environment. With a mission to “Empower clients with employment, financial and life skills to enhance their quality of life through the delivery of excellent service, EEC’s vision is being realized.

Mar
05

Hiring: Coordinator, Business Administration

OTEC is looking for a part-time, energetic, detail oriented individual to support office management and provide administrative oversight in a customer centric environment.

 
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OTEC Workshops

Click here for a complete list of upcoming OTEC workshops

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