Service Excellence

Excellent and consistent customer service is the foundation of any successful business.

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Leadership Excellence

Superior leadership and management skills are the foundation of any successful business.

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Online Learning

OTEC designs and delivers the training and performance solutions you need, where you need them.

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Workforce Development

OTEC develops workforce development strategies and initiatives for provincial, national, and international service industries.

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OTEC Experience Us.

OTEC helps organizations and destinations develop their people, improve performance and achieve their goals for business success.

Our exceptional service excellence training, engaging front-line and leadership level training workshops, performance solutions and industry-specific emerit occupational certifications are designed for tourism, hospitality, healthcare, retail, retirement, transportation, financial, law enforcement, education and a host of other service sectors. Available in both facilitator-led and e-learning formats, our team of consultants will help assess your organization's needs and take your business to the next level. OTEC is a government approved Canada-Ontario Job Grant training supplier.

What's New

Dec
06

November O-News: Destination Employment

Part of a new, innovative pilot project, OTEC is proud to be leading an initiative in Ontario to provide career opportunities for new Canadians and support the hiring needs of hospitality employers.

Nov
15

Career Edge Trenton

Twelve skilled and enthusiastic individuals are ready to join the workforce in the hospitality, tourism and food service industries thanks to four weeks of training. The Ontario Tourism Education Corporation (OTEC) designed the Hospitality Career Catalyst program, is part of the Tourism SkillsNet Ontario initiative, and was facilitated by Career Edge in Trenton.

 
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OTEC Workshops

Click here for a complete list of upcoming OTEC workshops

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