Customer service expectations are constantly evolving. Since 1991, OTEC has been helping retail businesses develop the skills of team members to ensure consistent and excellent service is provided to all retail customers.

Improve the service experience at your retail location with OTEC’s highly engaging training programs.

Service Excellence Series

Service Excellence Dynamics elearning Course

Food Court Ambassador Workshop

Leadership Excellence Series

Train the Trainer Series

emerit Occupational Standards and Certifications

Additional OTEC Trainng Solutions

Service Excellence Dynamics
OTEC’s Service Excellence Dynamics eLearning course is developed with the most up-to-date service theories, best practices and tools. Complete with interactive quizzes and videos, it is a great program for those wishing to achieve excellence in the delivery of customer service in a self-study, flexible format.
This dynamic and interactive, 60-minute eLearning course has been designed to help individuals acquire skills and knowledge necessary for creating memorable service experiences resulting in customer loyalty.
Register now to complete and receive your Service Excellence Dynamics service professional certificate!* For any inquiries about Service Excellence Dynamics please contact Ambreen Ahmad, Training Coordinator at 416-622-1975 ext. 215

*Service Excellence Dynamics is valid for one year from date of purchase and is non-refundable.