Training Solutions Overview

As leaders in Customer Service, Leadership Strategy and training OTEC offers a variety of innovative training for front line to management to help your organization develop, perform and succeed.

Facilitated, online, blended learning, or custom-built solutions ensure OTEC has an option suited to any business or organizations needs. Let our training experts provide you with the tools, resources and knowledge to attract and retain employees, to hire the best, and engage all generations of your workforce!

Service Excellence Dynamics
OTEC’s Service Excellence Dynamics eLearning course is developed with the most up-to-date service theories, best practices and tools. Complete with interactive quizzes and videos, it is a great program for those wishing to achieve excellence in the delivery of customer service in a self-study, flexible format.
This dynamic and interactive, 60-minute eLearning course has been designed to help individuals acquire skills and knowledge necessary for creating memorable service experiences resulting in customer loyalty.
Register now to complete and receive your Service Excellence Dynamics service professional certificate!* For any inquiries about Service Excellence Dynamics please contact:

Emma Dixon, Assistant Manager, Client Solutions at

*Service Excellence Dynamics is valid for one year from date of purchase and is non-refundable.