Fall 2019 Public Sessions

NOVEMBER 2019

Service Excellence
November 19th, 2019

Excellent and consistent customer service is the cornerstone of today’s successful businesses. OTEC’s Service Excellence training program helps equip front-line service providers with the skills and  practical techniques that will generate lasting impressions, overcome difficult customer situations  and build customer loyalty.

To register today, download our registration form to either send by mail, fax or e-mail.

Service Excellence for High School Teachers

To register today, download our registration form to either send by mail, fax or e-mail.

Training and Facilitation Excellence
November 20th - 21st, 2019

OTEC’s 2-day Training and Facilitation Excellence Program equips participants with a solid understanding of adult learning fundamentals and teaches them how to develop a learner-centric environment.

To register today, download our registration form to either send by mail, fax or e-mail.

Service Excellence's Designated Trainer Program
November 19th - 21st, 2019

If your organization trains more than 50 employees per year, then consider delivering OTEC’s flagship “Customer Service Excellence” program in-house. Your trainers will gain a solid understanding of adult learning basics and will discover how to create a learner-centric environment. Your organization will benefit through increased employee participation, theory retention and support in your efforts to create a ‘service culture.’

To register today, download our registration form to either send by mail, fax or e-mail.